Confidentiality policy

At SPHERE-Quebec, we are committed to protecting your personal information. You can visit most of the pages on our web site without having to reveal the slightest personal information. However, we sometimes require information to offer you the services that you want and this privacy statement will explain to you how we collect and use this data. This privacy statement applies only to SPHERE-Quebec; it cannot be applied to other SPHERE-Quebec web sites, nor to other of its products and services. Please read attentively the following privacy statement.

Collection of personal information

We will ask you for information when we need data for personal identification (personal information) or to contact you. In general, this information is necessary when you participate in a contest, order newsletters by email, reach a priority site with limited access or purchase and register products from SPHERE-Quebec. The personal data collected by SPHERE-Quebec is often limited to your email address, your preferred language, your country or your place of residence, but it can also include other necessary information to provide the service you require.

Example: If you choose a service or transaction necessitating a payment (during a purchase for example), we would ask you to provide the necessary personal information for billing and delivery, such as your name, address, telephone number, and credit card number.

When you buy and install a new product, we can also ask you to register your purchase on line. In that case, we keep the recorded data on the same file where we keep information that you provided during your previous visits to our web site.

SPHERE-Quebec also gathers certain data concerning your material and software. This information includes: your IP address, your type of web browser, your operating system, your access time, and the web site from which you came from. These facts are used for the functioning of services, to maintain the quality of service and to provide general statistics concerning the use of SPHERE-Quebec.

SPHERE-Quebec also gathers data on the pages that you have visited on its site. These facts are simply distinguished by a single identifier and are never linked to personal information concerning you. We use your personal information for the following 5 goals:

  • To guarantee that our site responds to your expectations
  • To provide you with services like newsletters, events, training or software that you need or have already acquired
  • To help us create and provide a content better suited to your needs
  • To inform you, if you so wish, on the updating of products, special offers, updated information and other new services offered by SPHERE-Quebec
  • To allow you, case permitting, admission to limited access zones of our site

The data gathered during your visits to our site can be combined with anonymous demographic information in hopes of producing statistics; the whole of the gathered information being used to provide a more pertinent content. In certain limited access zones of SPHERE-Quebec, we will combine, with your permission, data from your visits to our site with personal information in order to propose a personalized content. Without your permission, we cannot combine you personal information with those acquired during your visits to our site to provide a customized service.

We sometimes ask other companies to provide certain services in our name, for example the packaging, the shipping and the delivery of products from SPHERE-Quebec, the response to questions from our clients regarding our products and services, the sending of mail and the registering at seminars or events. We give these companies only the information that they require to provide the service and the use of this information for any other purpose is categorically forbidden.

SPHERE-Quebec will communicate your personal information, without warning, only if the law requires us to or if we believe, in good faith, that it is necessary to: (a) comply with legal decrees or with legal proceedings instituted by SPHERE-Quebec or its web sites; (b) to protect and defend the rights or the property of SPHERE-Quebec and its web sites and (c) to act in case of emergency to protect the personal security of the users of SPHERE-Quebec, of its web sites or the public.

Security of your personal information

SPHERE-Quebec is committed to ensuring the protection of your personal information. We employ various technologies and security measures so that we may ensure the protection of your personal information and avoid their consultation, their use, or their disclosure without your authorisation. For example, we stock the information that you provide us in servers with limited access which are located in supervised installations. When we transmit confidential information on the Internet (a credit card number, for example), this data is protected by a cryptographic system like the SSL protocol (Secure Socket Layer).

Use of cookie

When you visit the web site of SPHERE-Quebec, a cookie is placed on your computer (if you have activated the cookie registration), or if you have previously visited this site.

One of the functions of this cookie is to aid the gathering of statistical data on the visits to the site, as previously explained. We also use this cookie to save your document body preferences in the memory, like the parametrization of your font and your color choices, or even to save the information that you may have inputted in the data entry form so that you can avoid inputting that information each time. We principally use cookies to improve your experience as a user of SPHERE-Quebec site, not to spy on your every action.

If your browser is configured to refuse the cookie from SPHERE-Quebec web site, you can display the text on the screen, but you will not be able to take advantage of a fully personalized visit to the site, nor will you be able to log into the services offered on the site.

Occasional modifications

SPHERE-Quebec does occasionally bring up to date its present privacy statement. In this case, we equally correct the date of the “last update” at the top of the said statement. In the case of substantial modifications, SPHERE-Quebec will let you know by posting a visible notice on the web site of SPHERE-Quebec.

Contact information

Your comments regarding this confidentiality policy are welcome! Please contact us.

In effect as of November 18th, 2014.